Overview
When using SnapHire there are some key elements which will almost always be visible to you, one of these is the 'Support' button if your organization is a client of Aotal APAC Limited, and you have been granted the permission 'Log ticket to Aotal Client Portal from within SnapHire':
Purpose
This feature gives users access to the Help & Support portal directly from SnapHire. This allows you to search the SnapHire knowledge base held within the client portal. Your organization may allow all users to log tickets, or only selected key users who are in close contact with the Client Success team.
TIP: Users who do not have this permission can still use the SnapHire knowledge base within the client portal (permission dependent) via the link within the Support tab.
Using the 'Log ticket' feature
When you click on the 'Log a ticket' button, the pop-up window will open:
